Be Brief. Be Brilliant. Be Gone

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

Let me know what you think.

Words of wisdom from a recent media training class that I attended. newscaster

  • Be Brief
  • Be Brilliant
  • Be Gone

Sometimes, we talk too much. We are uncomfortable with the pregnant pause – the silence between conversations. Framed within the context of speaking to the media and not having full control over the comments or PARTS of your comments that will be published, the words ring true.

Probably a good piece of advice for many of our daily conversations as well. Do you agree?

NOT an Age Thing

#agreesharon
Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.
Let me know what you think.

young and old

NOT an age thing   More #millennials report experiencing age discrimination than Gen X and Boomers combined, per recent AARP Research. This represents huge opportunities for cross generational work flows.

Did you collaborate with someone today who has 10 or more years of age than you do? Let’s create some conversation – What was it like?

PIP Title Means What? #agreesharon

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

 Let me know what you think.

out of date clockA business acquaintance recently referred to herself as a PIP – a “Previously Important Person”. While I chuckled, I was also saddened by the expression. With the daily transitions that each of us are making through professional responsibilities, child-rearing, parent caregiving, volunteer roles and more, we will often move into and out of the spotlight.

How can we avoid feeling like we were “previously important”? 

A Smart Shopper Asks Questions with a Smile

A Smart Shopper Ask Questions with a Smile

Regardless of the subject, the smart customer asks questions, and the smart customer service representative considers the best way to handle the inquiry themselves or to refer the request to a supervisor.

Let me share a great example of this:I have been looking to lower the annual premium on an insurance policy for many years. Every year, I get my bill. I cringe. I call. No change. Yes, the psychology of fear around your insurance coverage. This year, I call and am asked a few additional questions. Turns out there is a product that I qualify for that will give me more coverage for less money. REALLY!”How long has this product been offered” I ask. “Uhhhh. A while” says the representative sensing where this conversation is heading.

With a big smile that can be felt across the telephone, I ask: Can you see if a supervisor can  review my  files. It would seem that I have been eligible for a product that was never offered to me, even though I have been a loyal customer for many, many years and call you annually about options to reduce my premium.
honeybee 2
Soooooo, what do you think happened next?
A Smart Shopper Ask Questions with a Smile -:)

Be Brief. Be Brilliant. Be Gone

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

Let me know what you think.

Words of wisdom from a recent media training class that I attended. newscaster

  • Be Brief
  • Be Brilliant
  • Be Gone

Sometimes, we talk too much. We are uncomfortable with the pregnant pause – the silence between conversations. Framed within the context of speaking to the media and not having full control over the comments or PARTS of your comments that will be published, the words ring true.

Probably a good piece of advice for many of our daily conversations as well. Do you agree?

Info is not Knowledge

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

Let me know what you think. 

Listening to a panel discussion on Healthcare Consumerism, an audience member pointed out an age-old phrase that rang ever so true: Information is NOT Knowledge.

Information is only knowledge when it can be used in a productive, beneficial manner. Too much of the healthcare information that we are exposed to daily is written in lingo that few understand or that necessitates a glossary of words to explain.

We do this in almost every industry. Healthcare. Insurance. Retirement Plans. Nutritional Content.knowledge

What are you doing to ensure that the information that you acquire is turned into knowledge that can be used advantageously for yourself and those you care about?

Do you share information or knowledge with others?

Join the conversation……

Forgetfulness or a Senior Moment?

#agreesharon
Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.
Let me know what you think.

brain photo

Millennials call it forgetfulness or a memory lapse; Boomers call it a senior moment or a brain freeze. Source: AARP Research When boomers use these terms, are they subconsciously reinforcing out of date perceptions? #disruptaging