Tag Archives: work space

Bubble in the Starched Shirt

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

Let me know what you think.

Walking by one of the fancier, established NYC hotels, I watched the starched shirt doormen assisting the well-dressed and casually-dressed hotel guests alike. The doormen juggled their assistance with the luggage, the hailing of the taxis and the requests for directions with never-ending smiles and cool composure.

So it is not surprising when I took a moment to pause because out of the corner of my eye, I noticed one of the clean cut doorman having a moment of rest —- and blowing a big bubble gum bubble covering up the bottom quarter of his face. Really??!!! Not quite the class act hoped for by the hotel management.

little boy blowing a bubble

And a good reminder that we all sometimes do things that are best done when not in the public spotlight.

Lesson reiterated……Someone is Always Looking. LOL

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How Do I Trust Thee in the Workplace: Let Me Count Five Ways

How Do I Trust You?
For many, the answer could not be simpler: I trust you or I do not trust you. Who cares how you define it?

I propose that the answer is not quite so simple:
• Trust is a cornerstone of creating change
• Trust requires a relationship between two or more people; Not all relationships are created equal
• Trust implies that even when you, yourself, are uncertain of something….the other party (parties) will help you to uncover the issues and direct you to a solution
• Trust involves a leap of faith; it is easier to speak about trust than to “do trust”
Hence, just like we have various types of power, types of love and types of communication….we have numerous types of trust in the business setting. The person that you trust to run your medical office is not necessarily the same person that you trust to decorate your home, edit your son’s college application or help you with your retirement planning.

Here are FIVE KEY questions to understand trust in a professional working environment:

1. Do you have Professional Trust?
Professional trust in the business setting is often a function of dependability.
• Will you deliver what you promised/exceed the expectations of what you promised?
• Are you a team player?

2. Do you have Rules-Based Trust?
This refers to the trust that people have in the rules of society. For example: people politely form lines when walking up stairs; they avoid eye contact on crowded buses and they superficially begin most conversations with the expression:” How’ya doing?”

In previous work environments, rules based trust said that if we work very hard and demonstrate loyalty to one employer, our efforts will be recognized in status, salary and security. In today’s environment, those rules have changed. Hard work is a function of one’s personal drive to achieve and those achievements are portable into other situations, employment or entrepreneurship.

3. Do you have Situational Trust?
This reflects personal experience and is assumed to carry forward to the current situation. It applies to both workplace and non-workplace forms of trust.
• We trust our management team to provide guidance and support to us in meeting our objectives;
• We trust our educational systems to engage us in learning that will be valued in the marketplace;
• We expect that those we work with will be supportive of our personal efforts and responsible in the delivery of their own individual responsibilities.

4. Do you have Medical Trust?
I sit in the endodontic chair having root canal and trust that his expertise and his steady hand will get me through the procedure

5. Do you Trust Your Instincts?
This is another one of the trusts that have both workplace and non-workplace applications.
• You must have a level of trust in yourself so as to be able to trust another
• There was an Oprah magazine article that said something like “take advice as advice”. Everyone gives you their two cents, but you have to follow your gut.

Summary:
Trust is a special relationship that exists between two or more people. The power of trust is significant as it is the cornerstone of change, as well as the cornerstone of on-going working relationships. Not all trust is created equal. However, every form of trust deserves to be treated as the valuable asset that it represents.

How do I Trust Thee in the Workplace…Let Me Count Five Ways!

This blog originally appeared 01/2014 via #EQlist: What Every Entrepreneur Needs to Ask to be Successful goo.gl/d4XFwV

Location. Location. Environment. Environment

Location. Location. Location. This has long-been the mantra in the real estate industry. I propose an extension of this mantra which says: Location. Location. Environment. Environment. The environment that you set up for your work, home, study and communications is as important as the physical location.

I recently learned of a wonderful woman who was looking to launch a think-tank for entrepreneurial start-ups. Her twist on the concept was great and I looked forward to getting the announcement details for the kick-off event. Her meet-up announcement drew a strong response. So why did so very few people show up to the meeting? The location, while conveniently located and free to the facilitator—-was to be held on the second floor conference room of a funeral parlor. Location and environment need to work together.

A recent retiree was excited to start taking classes at her local community center. She read the website and the catalog in detail and chose a selection of programs. Her first day of class, she noticed a sign on the building that she never took note of previously; it read: “Senior Center”. The woman felt horrible and while she knew that both the class and the other class participants were young and vibrant, she gets a knot in her stomach every time she enters the building and sees the words “senior center”. Nuances in one’s environment can make all the difference.

Years ago a decorator told me how they were asked to create a working space for a young student with ADD, poor grades and a frustrated attitude toward his school work. As the story was told, the decorator’s chest popped outward and his shoulders squared back—“I designed a working area for that student”, he said which “took that young man’s grades up to B+/A-. That marked an entirely different type of reward for the decorator who normally created beautiful entertaining spaces.

What do you do every day to create an environment that is creative to your own work and the comfort level of others? Here are a few more examples that I have found recently.

When you speak to your doctor, do they stand or sit so as to meet you at your eye level? They should; it creates an entirely different environment for your conversation.

When you meet someone in their offices, do they bring the conversation to the small work table in their office or move their chair around their desk so as to sit next to you while speaking? That desk creates an informal barrier.

Whenever I am in the elevator of an office building, I always look out into the offices of each floor that the elevator makes a stop. Today I watched as three people got out on the same floor and each employee passing by the reception desk took a piece of the fresh fruit sitting in the bowl on the reception table. What a nice way to tell someone: Good Morning; Take good care of yourself!.

And least, we forget the lighting, the flowers, the candles and the music which so distinctly add dimension to our environment.

Location. Location. Environment. Environment. Both are key criteria to making you, your family and your business team comfortable.