Tag Archives: #Trust

Info is not Knowledge

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

Let me know what you think. 

Listening to a panel discussion on Healthcare Consumerism, an audience member pointed out an age-old phrase that rang ever so true: Information is NOT Knowledge.

Information is only knowledge when it can be used in a productive, beneficial manner. Too much of the healthcare information that we are exposed to daily is written in lingo that few understand or that necessitates a glossary of words to explain.

We do this in almost every industry. Healthcare. Insurance. Retirement Plans. Nutritional Content.knowledge

What are you doing to ensure that the information that you acquire is turned into knowledge that can be used advantageously for yourself and those you care about?

Do you share information or knowledge with others?

Join the conversation……

Yikes! How Do We Tame the Elephant in the Room?

You, too, can tame the elephant in the room

You know that feeling you get in your gut when a difficult subject needs to be addressed and you suddenly become the world’s master of procrastination. Is there an elephant in the room? What do you do if:

  • The customer service center was unable to handle the volume of inbound leads generated by your Facebook campaign
  • You hit “reply all” on a conversation which included sensitive subject matter intended only for “reply to sender”
  • An entire electronic file appears to be missing and the intern is still working on updating the documents
  • Cash is missing or you realize that someone chipped the heirloom figurine and neglected to tell you
  • Your toddler, who is in the middle of toilet training, decides to show off their new skills in the toilet remodeling department of Home Depot (Just saw this LOL scene on TV)

No matter how much training you have in mediation or facilitation, these sorts of situations are rarely viewed as light-conversation. Unaddressed, these issues foster confusion and make everyone distracted, preoccupied and sometimes fearful. All of these emotions waste valuable time and hamper productivity.stresses business

Wikipedia describes the elephant in the room phrase as “an obvious truth that is either being ignored or going unaddressed….. an obvious problem or risk no one wants to discuss”…..

Recognizing the elephant is an important first step, however the real finesse comes in acknowledging  the elephant in a manner that allows everyone to feel comfortable enough to participate in the discussion and then to move past it. Let’s take a look at some of the ways that we can tame the proverbial elephant in the room”

  1. Open up the discussion by expressing the issue and inviting input from others. To do this effectively necessitates that you share your views with little or no emotion. Why? Because emotions are contagious and at this point, you are looking to ask others to share.
  2. Asking others to share their viewpoint displays consideration for their perspective. Stop and listen – really listen to what they say. Acknowledge their input and demonstrate a sincere interest in their comments. Creating an environment where someone feels like they can share allows you to discuss a potentially “forbidden” subject and sets the tone for continued dialogue. As the dialogue continues, you collect more information that can be used for a reality check.
  3. Do a reality-check: Is this really an elephant or can we resolve this with less drama? Your attitude on this may set the tone for others and alleviate stress or awkwardness. Honesty expressed in a calm and thoughtful manner can help to disarm the elephant.
  4. Be honest, direct and convey confidence. A difficult issue becomes an elephant in the room when it is ignored, despite everyone being aware of it. By naming what others may be avoiding, you will transform the elephant into an obstacle—obstacles are far less overwhelming to the psyche to handle and move off of.
  5. Move forward: Thank everyone for their inputs. Summarize the next steps. Ask others to concur with your summary. Where possible, ask others to take on a responsibility that increases the likelihood of maintaining harmony

Deep breath. You can tame the elephant in the room and move forward.

A version of this posting was made on the MENG blog in Nov 2013.

Let’s Get Specific #agreesharon

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

 Let me know what you think.

Dealing with a high-stress situation a few years back, I shared my woes with a friend who responded in generic terms about how everything would work out and “this, too shall pass”. Anxious for assistance and simultaneously scared to put “labels” on the situation at hand, the generic nature of my friend’s response infuriated me. I had no doubt in her desire to help me; it was obvious that she did not want to overstep any undefined boundaries in the friendship.

Instinct took over. I found myself getting pretty specific in defining the resources that I required. I then took it another step further and defined the people in her own network that I wanted her to call — on my behalf. A series of phone calls, emails and text messages soon followed — on my behalf. By better defining what I needed, I had empowered my friend to help me solve the problem. And, she was as excited as I was when the puzzle pieces starting coming together.

Did you have a situation this week where you clearly defined what you needed from another person?

Cup_or_faces_paradox.svg

Puffery or Misleading #agreesharon

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

 Let me know what you think.

rose colored glassesPuffery – OK……Misleading statements – NOT OK

This proclamation came up in a recent business meeting. Unfortunately there was not enough time to discuss the specifics around the criteria for these two categories of information. Wikipedia defines puffery as a promotional statement that is subjective vs. objective in nature and as such….no “reasonable person” would take literally.

Hmmmm. Take a look at any recent newspaper, news feed, TV or radio commentary – How ya’doing differentiating fact from fiction these days? Puffery? Misleading statements?

As a reasonable person, where are you getting your information these days?share-twet-post

BAM, they Broke #agreesharon

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

       Let me know what you think.

broken coffee mug image

The setting is an off-price department store where the checkout area is lined with items for the impulse shopper. In front of me is a lovely young woman who nonchalantly turns the wrong way….BAM, they broke……three oversized ceramic mugs fall to the ground and shatter.

What would you do if you caused this to happen?

 

A Cargo Perspective

#agreesharon

Life is filled with so many interesting moments that I decided to create a weekly conversation starter around one of the more entertaining observations made during the previous week. Nothing too complicated — fun to see how people answer the question.

Let me know what you think.

People have different perspectives on how to keep track of  their precious cargo. Imagine the following two scenarios which took place on a major midtown Manhattan avenue.

  • First, I see a young fashionably-dressed woman talking on her cell phone while a toddler waddles behind her. She is walking somewhat sideways so as to keep an eye on the child, however there is a distance between the two of them that measures somewhere between one-third and one-half city block.ducks walking
  • A few minutes later, I see a young man walking down the street. He looks like a sweaty tightrope walker. He is balancing some 6 (very large) trays of eggs in his arms.

Doesn’t it seem that the transportation method should have been switched up in these scenarios?

In the described situation, would you have said something to the young woman? Would you have offered to help the young man?

OR, would you have power-walked past both of them?

How Do I Trust Thee in the Workplace: Let Me Count Five Ways

How Do I Trust You?
For many, the answer could not be simpler: I trust you or I do not trust you. Who cares how you define it?

I propose that the answer is not quite so simple:
• Trust is a cornerstone of creating change
• Trust requires a relationship between two or more people; Not all relationships are created equal
• Trust implies that even when you, yourself, are uncertain of something….the other party (parties) will help you to uncover the issues and direct you to a solution
• Trust involves a leap of faith; it is easier to speak about trust than to “do trust”
Hence, just like we have various types of power, types of love and types of communication….we have numerous types of trust in the business setting. The person that you trust to run your medical office is not necessarily the same person that you trust to decorate your home, edit your son’s college application or help you with your retirement planning.

Here are FIVE KEY questions to understand trust in a professional working environment:

1. Do you have Professional Trust?
Professional trust in the business setting is often a function of dependability.
• Will you deliver what you promised/exceed the expectations of what you promised?
• Are you a team player?

2. Do you have Rules-Based Trust?
This refers to the trust that people have in the rules of society. For example: people politely form lines when walking up stairs; they avoid eye contact on crowded buses and they superficially begin most conversations with the expression:” How’ya doing?”

In previous work environments, rules based trust said that if we work very hard and demonstrate loyalty to one employer, our efforts will be recognized in status, salary and security. In today’s environment, those rules have changed. Hard work is a function of one’s personal drive to achieve and those achievements are portable into other situations, employment or entrepreneurship.

3. Do you have Situational Trust?
This reflects personal experience and is assumed to carry forward to the current situation. It applies to both workplace and non-workplace forms of trust.
• We trust our management team to provide guidance and support to us in meeting our objectives;
• We trust our educational systems to engage us in learning that will be valued in the marketplace;
• We expect that those we work with will be supportive of our personal efforts and responsible in the delivery of their own individual responsibilities.

4. Do you have Medical Trust?
I sit in the endodontic chair having root canal and trust that his expertise and his steady hand will get me through the procedure

5. Do you Trust Your Instincts?
This is another one of the trusts that have both workplace and non-workplace applications.
• You must have a level of trust in yourself so as to be able to trust another
• There was an Oprah magazine article that said something like “take advice as advice”. Everyone gives you their two cents, but you have to follow your gut.

Summary:
Trust is a special relationship that exists between two or more people. The power of trust is significant as it is the cornerstone of change, as well as the cornerstone of on-going working relationships. Not all trust is created equal. However, every form of trust deserves to be treated as the valuable asset that it represents.

How do I Trust Thee in the Workplace…Let Me Count Five Ways!

This blog originally appeared 01/2014 via #EQlist: What Every Entrepreneur Needs to Ask to be Successful goo.gl/d4XFwV